Stress in Organizations

Increasing stress in the healthcare environment creates pressure in the system. That stress is often passed on to employees, who then can pass it on to patients, affecting patient care and experience. The ripple effects of increasing stress create a parallel process in which organizations, staff, and patients experience similar effects.

Improving Patient Experience

With increasing consumerism, public awareness of performance through publicly reported rankings, and growing alternatives to care as usual, healthcare systems are under increasing pressure to improve and maintain a positive patient experience.

The prevalent patient experience improvement approaches fall into two primary categories: individual behavior-focused practices or individual deficit-orientated approaches.
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When solutions are focused only on individuals, the overall impact is limited, requires significant ongoing training, and can come across as individual responsibility alone. With a systems approach, the individual efforts are linked together, actively harnessed, and integrated into the day-to-day working of a group so that they can reinforce each other and be more readily evident as a function of the organization. Further, individual efforts are not lost or dissipated.

A Loving Organization Framework

As a holistic solution, A Loving Organization works to increase employee engagement and improve the patient experience by cultivating a collective capacity for compassion, resilience, and resourcefulness.

Taking a Systems Approach

A systems-focused approach improves how organizations manage responses to stressors. Reduced stress on leaders results in less stress for employees and patients.

Reducing Stress in the System

Reducing stress enables people to bring their best to their work increasing engagement, satisfaction, and resilience when they are able to deliver loving and compassionate care.

Cultivating Empathy

Cultivate empathy and compassion for those doing the caring. As we increase our connectedness, we build our capacity for positivity, nourished with the belief in everyone's innate value and worth.

Fostering Collective Well-Being

Increasing positive emotions and experiences leads to increased resilience and resourcefulness.

Four Simple Agreements of A Loving Organization

Intention

Manage with Love, not fear.

Purpose

Ground the organization’s strategy and operations in Love through its Mission/ Vision/ Values.

Integration

Connect the dots with Love across all of the organization’s strategic and cultural transformation initiatives.

Practice

Ensure that all policies and workflows incorporate Love. Create daily management systems for Loving engagement, feedback, communication, collaboration, decision-making, and shared accountability.

Stress in the Healthcare Environment Disrupts Care Delivery, Impacting Organizations, Providers and Patients.